Use Case — B2C EU Shipping

Stop losing sales to surprise duty invoices at the door

When your French Shopify store ships DAP to German or Dutch customers, the carrier arrives with a duty invoice your customer didn't expect. REasy ships DDP — duty paid, guaranteed, no refused parcels.

EU cross-border parcel moving from a French warehouse to a German doorstep, representing DDP duty-paid delivery
The DAP Problem

DAP is the default — and it's costing you customers

Most Shopify stores ship DAP without knowing it. Your carrier quotes a delivery price, you pass it on, and somewhere between France and the German doorstep, a customs invoice appears. Your customer either pays it or refuses the parcel. Either way, they don't come back.

The fix is DDP — quoting the full landed cost (duty + import VAT) at checkout under Incoterms 2020. Every euro of duty is paid before the parcel ships. REasy generates the carrier DDP label with pre-paid duty accepted by DHL Express, DPD, Colissimo, and GLS. The carrier delivers. No invoice. No refused parcel. REasy makes DDP the default for your Shopify store — you keep your current carrier relationship; REasy provides the compliance data layer that makes DDP possible.

31%
of EU cross-border B2C parcels face unexpected duty charges under DAP terms
€9–€22
typical carrier duty collection surcharge added to your customer's invoice at delivery
1 in 5
refused deliveries in DE trace to unexpected customs invoices — returned at your expense
The REasy Solution

DDP from checkout to doorstep, without a customs broker

Duty quoted at cart

REasy calculates the full landed cost using live tariff data and your product HS codes. The customer sees the DDP total before they click buy.

Carrier DDP label generated

REasy generates a carrier-ready DDP label for DHL, DPD, Colissimo, or GLS with pre-paid duty guarantees accepted by the carrier.

Parcel delivered, duties cleared

The carrier delivers. No invoice at the door. Customs is cleared before the parcel arrives. The customer's experience ends at unboxing, not at a payment dispute.

Ready to stop losing EU orders to refused deliveries?

Book a 30-minute demo. We'll review your current shipping Incoterms and show you what DDP would mean for your refusal rate and margin.